trugym customer service

Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . If you like swimming, prepare to be hugely disappointed! Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Companies can ask for reviews via automatic invitations. Find out how we combat fake reviews. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. why would you not notify any body ? Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Literally just paid for a day pass as the website said they were still open at stevenage. The gym in Luton in Parkstreet are forever changing staff . Top gym with great facilities and friendly staff that are always willing to provide support and advice. Every message I had left was not responded to directly by the manager. Also more weight clamps are needed as there aren't enough for the machines and free weights. 2023 Trustpilot A/S. 4/ Told on joining in November I could freeze my membership free of charge for the summer. Absolutely flabbergasted of the audacity and attitude she had with me. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Bring back Les Mills Body Combat please! Informed them that I was moving house and therefore cancelling my membership. The evening staff are very welcoming and friendlly. This gym is great! The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! Finally. 2023 Trustpilot A/S. It goes against our guidelines to offer incentives for reviews. All rights reserved. Your experience matters. Friendly staff. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy If you are looking for fluffy towels and a 5 star experience this is not your place. Your experience matters. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service My feed back is that if I could train at another gym early in the morning I would. Join the 261 people who've already contributed. Pool full of screaming kids. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. We also ensure all reviews are published without moderation. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. Correction: non-existent customer service. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Im going to have To cancel direct debit. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. 2023 Trustpilot, Inc. All rights reserved. Stockton On Tees - AVOID!! TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Very clean and covid compliant. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Good luck TruGym you are going to need it! Contact Spectrum Customer Service - HighSpeedInternet.com Voice your opinion today and hear what 263 customers have already said. You buy cheap equipment and take months to repair broken ones. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. Awful!! We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. The floor is never cleaned properly and the water dispenser has mild on it. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . It was a great gym to start off my journey on becoming the best version of my self. without helping me with the issue in any way at all. I tried to speak to the gym they said there was nothing they could do. From my experience and many others on the web they dont respond. I prefer to go in before work so at 6am and then use the sauna and steam room. TrugymStop taking payments from new customers when you know full well that you are closed !!!! Ive been at this gym for nearly 2 years. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. Moreover i received several very abusive emails from them in the days following. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Corporate Membership - truGym Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. False advertising! A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. They are still charging me 6 months later and now have sent me a bill for over 50!!! Bring back Les Mills Body Combat please! I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. 1/pool too cold to use from me joining in November to February. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. The day before, my payment had been taken. I also send two emails through to them and I never even received an acknowledgement let along a response. How many stars would you give TruGym? Fuming to be honest. Trugym is just at the level that suits me. TruGym Complaints | TruGym #Fail Anyone can write a Trustpilot review. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Join the 244 people who've already contributed. I am very disappointed that you have emailed me as a new member. Completely recommend this gym for any women that are looking for a great gym for good value for money. Plus, you avoid the $5 phone payment processing fee. because of this I was able to cancel my contract. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. truGym | Low-Cost Contract & Non-Contract Gym Memberships Here are 8 tips for writing great reviews. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. PREMIUM EQUIPMENT Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. After a few weeks of this i started to get upset. Trugym Chathamarrrgh!!! truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Friendly environment for ladies only. How many stars would you give TruGym? Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. I think the gym is great but some of the free weight equipment is getting a little tatty and old. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Not helpful at all. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. I DO NOT RECOMMEND. Generally excellent facilties and equipment though can be a bit busy at times. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Submit an enquiry or refer a friend to truGym today! Highly recommended. We also ensure all reviews are published without moderation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Great gym that everyone feels comfortable and Staff are an asset to the place. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. They definitely make it difficult to contact them through their website. Companies can ask for reviews via automatic invitations. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Your experience matters. It goes against our guidelines to offer incentives for reviews. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Would definitely recommend to a friend especially with the ladies only facility. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . I appreciate that it is a budget gym and the range of equipment is adequate. How many stars would you give TruGym? Contact your local truGym via our online contact form. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. And parking right outside that's free!! We use dedicated people and clever technology to safeguard our platform. We'll then contact Harlands on your behalf to get this resolved. Awful!! How many stars would you give TruGym? How many stars would you give TruGym? So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. The branch (Chatham) don't even answer my emails now! It said I should hear back within 48 hours. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. Find out how we combat fake reviews. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. Verification can help ensure real people write reviews about real companies. | Read 101-120 Reviews out of 258 0 star! Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. We use dedicated people and clever technology to safeguard our platform. I went a few times a week and they were welcoming and a great bunch of people. Find out how we combat fake reviews. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months.

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