No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. The total price was $1405.95. Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. Event Specific Terms 3. 100% Buyer Guarantee! If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. Ive written about some operators who did that during the pandemic, which is the worst kind of customer disservice. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. You must notify Vivid Seats if you do not receive your tickets within 48 hours of the actual start time of the scheduled or rescheduled event. The two disgraced men have both been sentenced for sex crimes. Fill out this form for a FREE and prompt case evaluation. An inherent risk of exposure to and contraction of COVID-19 exists in any place or venue where people gather. Your order is then sent to the seller for confirmation. Again. Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivid Seats. They canceled my flight. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Its also about credit card disputes and when to use them. The Seinfeld show, originally scheduled for April 2020, had been postponed to August and finally July 2021. Live Nation created the Ticket Refund Plan amid coronavirus cancellations. Despite the early-season drama, its still (almost) anyones game to win. If your event was postponed or rescheduled and you cant attend the new date, you can sell your tickets to another buyer through Ticketmaster. Credits expire on December 31, 2022. Since we last reported on how to get your money back, several ticketing sites have updated their terms and conditions, so weve updated this post with the latest information. You and Vivid Seats AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. Help us improve this article with your feedback. If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. . Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date., Broadway shows have been suspended until June 7, according to the Broadway League. All sales are final; there are no cancellations, returns, or exchanges. These Bank of America fees drained my kids savings account. Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. You can begin t Can I cancel an order Ive already placed? If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats sole, reasonable discretion. Now it wont refund my $3,606. Now, VividSeats did respond online saying, We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. Shoots Twice (Hockey) If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. If you do not opt out within thirty (30) days, then you accept all terms and conditions of the arbitration and dispute resolution procedures described above. No wonder its tickets are so expensive! And who you can expect to see performing and presenting. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced, Live Nations website reads. Sorry we couldn't be helpful. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. Vivid Seats will email customers whose events are canceled or postponed. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Vivid Seats Property without the express written permission of Vivid Seats. This policy is necessary because of our status as a live marketplace. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. When will I receive my 110% Rewards Cash loyalty credit? If the event organizer or performing artist cancels an event, you can request compensation for your ticket. In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced April 13, 2020 . However, if you can and want to attend the fall Coachella weekends on October 911 and October 1618, your spring tickets are good for the fall. Philadelphia, PA 19103 The best musical instrument is a love triangle. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. You are required to cooperate in such investigations including, but not limited to, providing any and all information requested. Walt Disney World Resort in Florida will remain closed until further notice. Newport Folk Festival has been canceled, but you have three options for what to do with your ticket, according to its website. Upon receipt of the evidence and form, Vivid Seats will conduct an investigation. We'll help get you there, and give you peace of mind. Denying access to the Vivid Seats Marketplace. Because the beginning of the MLB season has been postponed, SeatGeek will refund canceled spring-training tickets. Now that Meredith is gone, it is business as usual at Grey Sloan Memorial. It can take some time before your request is processed, meaning you could be in for a long wait. We are extending all 120 percent coupons to be valid until Dec. 31, 2021, StubHubs website reads. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Each listing contains the event name, date, seat location, and price per ticket. Get No Refunds tickets and the No Refunds show schedule from Vivid Seats. If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. Additionally, Vivid Seats was named No. Do Vivid Seats Offer Refunds for Postponed Events? Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. Vivid Seats prohibits the use of its Marketplace, website, or mobile application for unlawful conduct. If Vivid Seats fails to make an on-time delivery of any purchased ticket for an event, then Vivid Seats sole obligation or liability shall be limited to compensating the buyer for any payments made to Vivid Seats under this Agreement. . If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. Any buyers whose tickets have been cancelled pursuant to this paragraph shall receive compensation for such cancellation as described above. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. So, first and foremost, please look for (and look to) this email notice. These Sales Terms, the use of the vividseats.com and our mobile application, and any purchases of tickets hereunder will be governed by the laws of the State of Illinois, subject to conflict of law principles. Regardless of whether the foregoing types of disputes in this Exceptions provision are resolved by a court or pursuant to arbitration, you and Vivid Seats agree that the dispute is subject to the Class Action Waiver provision set forth below. Upon seller confirmation, your method of payment will be charged. The service and delivery fees are added by Vivid Seats to the price of the tickets set by the seller. Himbergers problem was preventable. Vivid Seats shall not be liable or responsible for any inconsistencies discovered after the 48-hour window has passed. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM Want a quote from. TikToks Favorite Celebrity Couple Is Kim Kardashian and Michael Cera. But why cant I get a refund? You represent that you are legally able to enter into a binding contract. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. Additionally, the agreement extended the deadline for the company's credits to be used until December 31, 2022. VividSeats has B rating with the BBB.org as of September 2022. Vivid Seats then sent me an email saying we had a credit something they had never said in all those months, he says. If the delivery method changes at any time prior to delivery, Vivid Seats will not charge the buyer additional delivery fees. Event date, times, venue and subject matter (collectively Event Details) may change. THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. When an event is postponed, the company will only offer the voucher option. In the event that you dispute a charge with the card issuer and it is determined that the charge was valid and not the result of credit card or other payment fraud, Vivid Seats has the right to (i) seek payment, including all associated fees, by whatever lawful means necessary, including using collection agencies and legal proceedings; and (ii) refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and Vivid Seats may prohibit future purchases by all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? Those holding tickets for performances through June 7, 2020 will receive an email from their point of purchase with information regarding exchanges or refunds, the Broadway Leagues website reads. To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. You also agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content. I contacted Vivid Seats on Himbergers behalf about his event tickets. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. Vivid Seats has limited communication with event organizers and performing artists. Claim Form: Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Case Name: Vivid Seats allows refunds under specific conditions. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. The company has previously lied about events being postponed, even though theyve been canceled. You can also email us or check out our FAQs.Well be with you ASAP. Many tickets are accessible only through display via a mobile device. Aegean Airlines refunds one ticket but not the other. The parties are not required to exchange selection lists. Heres how to spot it. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. But you never know. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT As our Sales Terms and Conditions state, all sales are final. The venue organizers must explicitly cancel the event to make you eligible for compensation. Will I receive compensation if my event is rained out, postponed, or rescheduled? If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back. Initiating Arbitration Proceedings; Rules, Venue, and Jurisdiction: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as modified by this agreement to arbitrate. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. DoNotPay can help you sue the company in small claims court. So you have to live in California to get your money back. I purchased tickets to an event that has been canceled due to the coronavirus. All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. YOU ACKNOWLEDGE AND AGREE THAT NEITHER VIVID SEATS NOR ANY OF THE INDEMNIFIED PARTIES ARE LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD VIVID SEATS AND THE INDEMNIFIED PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO TICKET SELLERS, OPERATORS OF VENUES AND EVENT ORGANIZERS/PROMOTERS, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES, SITES AND LOCATIONS RESTS ENTIRELY WITH YOU. Buy directly from the venue. You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. These were the terms when Himberger bought his tickets. Not like this, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Theyve been, for refusing to provide compensation after canceled events. In the event that the AAA is unable to conduct the arbitration for any reason, you and Vivid Seats will mutually select an alternative arbitration provider, and the arbitration will be conducted pursuant to that providers applicable rules. The notes section of the listing, if present, highlights special characteristics of the tickets contained in the listing. (the "Settlement Class" or "Settlement Class Members"). You can call the customer support line between 8 a.m. and 8 p.m. any day of the week.