Shortly after, in May, StubHub . Please add me to this class action against STUB HUB. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. McMillan then asked StubHub to refund his money. I will never use this company again to buy or sell tickets. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. The new policy offerers a coupon. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. I purchased six tickets to Hamilton on 12/1/21. Please add me I have communication and documentation to prove stub hub is just keeping my money. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. Privacy Policy | Through this action, we hope to provide people some small bit of relief during this uncertain time.. Id like my money back! I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. She told me this escalation process would take 3-5 business days. StubHub is a scam and a fraud. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. They sell you things they don't actually own and if there's an error, too bad for you. I am not good at technology. ConsumerAffairs is not a government agency. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. Is Beyonces Tour Another Dynamic Ticket Price Mess? Still no luck. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. The case seeks monetary damages and restitution remedies for consumers. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Either take their alternative or take a refund. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. that reports on class action lawsuits, class action settlements, No refund or voucher has been offered. If the other driver has minimum liability coverage, can I still sue them? Who should shoulder those cancellation costs? Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. The NHLs suspension caused a spike in the number of e-tickets sold. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. Matthew McMillan Settlement Thanks ! It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Read more here: Camp Lejeune Lawsuit Claims. The Court in charge of this case still has to decide whether to approve the Settlement. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. StubHub is the origin source of the transaction. I only hear that events will be cancelled if there are not enough performers. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. He has prosecuted a variety of consumer protection and complex employment cases. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. NEVER USE STUBHUB. I purchased OHL tickets the day before the game. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. I had to do all the work, not them. Furthermore, is there a class action suit against Ticketmaster? There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. You must contact the I no longer have that card either and was concerned about that as well. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. The suit also calls for a return of customer trust. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. All Rights Reserved. When I called them on itthey said it was my fault and I have to resell the tickets. There is a chance that StubHub will settle the case in the future. At the time of this writing, nothing has been proven in court. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. Show was cancelled on 12/29/21 the day of the show. How do I know I can trust these reviews about StubHub? Please add me. your claim status, claim form or questions about when payments are It is ridiculous. But, as an alternative, the 120% off coupons were also . 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. 24/7 customer support: StubHub is an eBay company that began selling and reselling event tickets in 2000. Unsubscribe at any time. Please add me I lost roughly $600. Call toll-free from the U.S. or Canada, or chat online with support. What a scam. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). StubHub claims it is postponed not cancelled and will not give me my money. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. All of these happen in 10 minutes. In response, he received a refund in the form of a coupon worth 120% of the original price. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . Sign up to receive our free weekly newsletter. They too should be held accountable. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. In April, when the suit was filed, MLB had . Bought tickets 2 months in advance for basketball game, never received them. Save my name, email, and website in this browser for the next time I comment. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. This browser does not support PDFs. Read the complaint here: StubHub Refund Class Action Complaint I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. A California state court authorized the notice. Share this with everyone please!!!! No resolution and I got no tickets. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. My husband and I bought concert tickets as a Christmas present to each other. They told me to sell them. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. The first person I spoke with said that the tickets had been sent. StubHub changed its refund policy about a month ago. Lied to me and stole from me. The coupon, of course, expired in 12 months. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. expected to be mailed out. Again, there is another confusion about listing a ticket for sale. Got my money back through my bank investigation. Its policies are not just designed to protect consumers. Please be patient. A California class-action lawsuit has been filed against the ticketing site StubHub. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. Required fields are marked *. I was told the offer for alternative tickets was the only offer that would be made other than a refund. This putative lawsuit is related to a multi-state investigation that StubHub settled. At the same time, buyers expect immediate refunds. StubHub has stated that they will provide no comment on pending litigation. No mention is made of the safety of the attendees. Now Im stuck with 4 tickets to a concert I cant attend overseas. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. According to the filing, McMillan purchased two tickets to an NHL game in early March. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. THEY LIE. He also is very certain that the game is sure to be canceled. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. Emily Walsh. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. NEWS. However, you've agreed to the terms and conditions of Stubhubs sale policy. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit.
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