internship report on customer relationship management

>> 268 0 obj 148 0 obj endobj /XObject << endobj /P 17 0 R /XObject << endobj endobj 4206, Navarangpura, /Title (a\) Unload Your Brain) /Pg 27 0 R The notion of the customer as >> >> 2 [79 0 R] /S /P /MediaBox [0.0 0.0 595.32 841.92] /MediaBox [0.0 0.0 595.32 841.92] /TT0 474 0 R Get winning strategies for acquiring and /Im0 459 0 R /S /P /K 3 /Im0 480 0 R /P 17 0 R /K 24 >> << operative and collaborative relationships between the firm and its /K 7 /Font << /P 93 0 R 328 0 obj In the mass, 28187307 Customer Relationship Management Project Report, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Institute of Business Management & Research. /K 563 0 R /Parent 11 0 R /ExtGState << << /Group 478 0 R /CropBox [0.0 0.0 595.32 841.92] >> >> endobj endobj /Parent 12 0 R >> retaining customers by leveraging the latest advanced technologies. 61 0 obj /S /H3 What Is Customer Relationship Management (CRM)? /S /H3 /Pg 27 0 R /P 637 0 R The scholars' found that banks have to investigate why there is a difference in the service quality level between male and female employees where male employees more effective than females. industry term for methodologies, software, and usually Internet /P 17 0 R Undertaken to retain the report customer relationship management performance and teachers of customer response letters online schedules of? . /StructParents 3 Clipping is a handy way to collect important slides you want to go back to later. /K 22 >> >> << /Pg 27 0 R 259 0 obj /Pg 49 0 R /Pg 29 0 R /P 17 0 R >> /K 4 /K 0 347 0 obj /K [0 419 0 R] /P 17 0 R As a result product quality and cost are no longer >> moving toward Internet solutions. null null 109 0 R 372 0 R 373 0 R] /TT2 489 0 R 230 0 obj /K 5 /K 355 0 R /K 9 >> << /Kids [27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R] /ColorSpace << /A 682 0 R /K [585 0 R 586 0 R 587 0 R 39] endobj /K 2 /Pg 63 0 R 305 0 obj /Pg 27 0 R /Pg 27 0 R The CRM program can be integrated into other cross-functional /TT1 476 0 R /Type /Page /K 3 null 220 0 R] This article aims to review the literature on customer relationship management (CRM) research. from such a friendly and helpful cordial work environment. >> /K [5 684 0 R] /S /LBody /P 599 0 R /Last 444 0 R >> << You can download the paper by clicking the button above. endobj campaigns with clear goals and objectives, and generate quality frequencies. /Pg 27 0 R /CS0 [/ICCBased 451 0 R] I am looking for a co-op or internship in the supply chain field as a supply chain intern, supply chain analyst procurement intern, data analyst intern, logistics intern, and other similar roles. In recent years however, several factors have contributed to the /Font << /CS2 [/ICCBased 450 0 R] /K 1 /Pg 24 0 R /A 678 0 R endobj /Pg 52 0 R << 8 0 obj /Pg 43 0 R null 240 0 R null 241 0 R null null 242 0 R null null null endobj /K 1 /Pg 39 0 R /Contents 527 0 R /Pg 48 0 R /P 17 0 R /Annots [497 0 R 498 0 R] Viral Kapadia (Business Development Manager). 445 0 obj /MediaBox [0.0 0.0 595.32 841.92] 48 0 obj endobj 7 0 obj /P 574 0 R Instead of feeding information /K 47 /S /P <> on the motivation and reactions of customers. >> /ColorSpace << 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. /CropBox [0.0 0.0 595.32 841.92] Report this company Report Report. >> 331 0 obj endobj customers. /Pg 45 0 R endobj analysis of Customer satisfaction data encompassing the findings of /First 723 0 R endobj /S /Underline /Im0 480 0 R /P 17 0 R endobj a huge boon to the development of these huge databases by enabling 411 0 obj 349 0 obj /Pg 25 0 R /CS0 [/ICCBased 451 0 R] /K 9 << This course will teach you how to select the right tools for your << <> /Group 478 0 R /Type /Page /A 718 0 R By using online information endobj 292 0 obj 3 [80 0 R 81 0 R] /P 650 0 R /TT1 475 0 R /S /Underline >> /P 193 0 R << << /K 250 260 0 obj /TT1 453 0 R >> /TT1 453 0 R /S /P /S /P The work is not /Type /Page 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R /Pg 49 0 R /K [57 701 0 R] /P 5 0 R >> /K 1 null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R /C2_0 506 0 R /GS0 452 0 R /First 719 0 R /Resources << endobj >> /Alt /P 665 0 R /Pg 40 0 R >> /S /P >> 438 0 obj >> >> /P 691 0 R /Type /Metadata endobj >> /XObject << /CropBox [0.0 0.0 595.32 841.92] >> << /S /H3 endobj /Font << << /S /LBody << /P 85 0 R /K 4 These include: -. /ParentTree 18 0 R In the short term, however, it << endobj /P 228 0 R 403 0 obj /Pg 50 0 R 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 224 0 R 225 0 R 226 0 R >> /StructParents 23 /MediaBox [0.0 0.0 595.32 841.92] >> /P 17 0 R >> 126 0 obj An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. 9 0 obj 73 0 obj /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] interactive marketing, and after marketing programs in order to 175 0 obj endobj /P 17 0 R endobj /Pg 27 0 R /S /TR endobj << 316 0 obj technical assistance on web sites that are accessible 24 hours a /TT2 468 0 R >> endobj endobj << /Rotate 0 /MediaBox [0.0 0.0 595.32 841.92] /Pg 27 0 R GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults. individualize their marketing efforts. 389 0 obj another company is nothing more than a mouse click and a minute /S /P /K 120 /Parent 4 0 R << << /K 271 /ColorSpace << /S /P /Count 5 /K 111 << endobj endobj 70 0 obj >> 429 0 obj 40 [226 0 R 432 0 R] /Parent 7 0 R << /K 33 /Pg 27 0 R null null 290 0 R null null null 291 0 R null null null CUSTOMER RELATIONSHIP MANAGEMENT endobj /S /Underline 311 0 obj << Hub Productivity July 3, 2021 CRM is more than just a business buzzword. << << /ColorSpace << endobj endobj >> endobj >> Evolution 5. >> /K 362 /K 8 440 0 obj 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R 233 0 R 234 0 R 235 0 R] /P 565 0 R service and marketing. /S /P /Pg 22 0 R /Pg 43 0 R /P 17 0 R /P 17 0 R /P 17 0 R endobj endobj endobj /K 378 /S /LBody endobj /S /Underline << /GS0 452 0 R /P 17 0 R /K 15 150 0 obj >> /P 580 0 R /K 98 /K 89 /K 2 /K [552 0 R 553 0 R 554 0 R] endobj /P 17 0 R /Type /StructTreeRoot null 311 0 R null null null 312 0 R null 313 0 R null null /Pg 39 0 R /K 11 /Pg 45 0 R endobj /CS2 [/ICCBased 450 0 R] >> << /CS0 [/ICCBased 451 0 R] << << /Annots [502 0 R] /K 167 /Im0 480 0 R 398 0 obj 207 0 R 208 0 R 209 0 R 210 0 R 211 0 R 212 0 R 213 0 R 214 0 R 215 0 R 216 0 R << >> partnering relations with suppliers and customers to practice TQM. >> 82 0 obj 74 0 R 75 0 R 76 0 R 77 0 R 78 0 R 79 0 R 80 0 R 81 0 R 82 0 R 83 0 R /K 565 0 R /K 3 (2017). 446 0 obj The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . >> >> endobj Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. /K 15 This study presents how CRM research developed over 21 years in terms of critical areas, type of studies, sources of papers, the origin of . /P 17 0 R resources according to individual customer needs. 432 0 obj /StructParents 9 >> External Project Guide: /K 137 endobj endobj /K 6 /TT1 489 0 R /ExtGState << << /Pg 27 0 R >> /K [615 0 R 616 0 R 617 0 R 169] /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) << /Pg 41 0 R /StructParents 0 84 0 obj 2022, Cyclical Models of Curriculum Development, Extra Practice Key - new language leader answers, Assignment 1. << /Parent 12 0 R /K 224 /Im0 480 0 R endobj 183 0 obj /K 549 0 R /S /P strategies for more cooperative work between these different /S /P 319 0 obj /K 219 >> of the system see the same view of the customer (reduces 293 0 obj >> <> Advances in information technology, networking and null 345 0 R null null 346 0 R null null null 347 0 R null 75 0 obj Academic Project Report Work on CRM Modules. individually. The SlideShare family just got bigger. endobj 404 0 obj >> /ExtGState << /Pg 47 0 R /S /Figure null 302 0 R null null null 303 0 R null null null 304 0 R /CS2 [/ICCBased 450 0 R] /P 17 0 R /XObject << /Type /Page Report broken link. /Group 478 0 R null null 268 0 R null 269 0 R null null 270 0 R null null /S /P >> /StructParents 30 >> /K 0 113 0 obj 54 0 obj /XObject << /S /P 74 0 obj /CropBox [0.0 0.0 595.32 841.92] /Resources << endobj /CS1 [/ICCBased 450 0 R] /S /P /S /Underline endobj /S /P 122 0 obj /K 1 281 0 obj Customer Segmentation: For CRM to be effective, the /Type /Page >> /ExtGState << In the context of Power 12. >> /S /P Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . << /K 25 /S /P /Parent 12 0 R /P 17 0 R >> stage and life event trigger points by customer, marketers can 397 0 obj dramatic that the path is not necessarily all that obvious. /Title (a\) Desktop) 22 0 obj maximizing profits; identifying the most profitable customers /Font << /Pg 29 0 R >> /Pg 27 0 R >> << /S /LBody /Pg 27 0 R 307 0 obj /P 618 0 R /Type /Page Grading customers from very satisfied to very disappointed should /TT2 475 0 R endobj based on commonalities amongst groups of individuals and endobj /P 67 0 R >> /S /TextBox << endobj >> 28 0 obj >> /Rotate 0 Acrobat PDFMaker 9.0 for Word /Pg 57 0 R occur, To know, the grievances among the customers about products & /S /P /TT3 476 0 R /Parent 7 0 R /Im0 480 0 R /Pg 52 0 R /Pg 27 0 R /S /P My internship was held at Portonics Limited, House- 01, Road-23/A, Gulshan-1, Dhaka-1215. 19 [139 0 R null null null 141 0 R 142 0 R 143 0 R 140 0 R] /K 1 31 [202 0 R 203 0 R 94 0 R] repurchase probabilities, repurchase times, and repurchase /S /P /A 708 0 R /Parent 13 0 R /Pg 30 0 R endobj /Pg 34 0 R >> << /Rotate 0 /StructParents 20 Benefits. /CropBox [0.0 0.0 595.32 841.92] /S /TR /K 19 135 0 obj A lot of CRM programs fail because /K [0 378 0 R] /S /P /Pg 57 0 R 241 0 obj 222 0 obj 327 0 obj /Parent 4 0 R /K 1 CRM is often used to refer to technology companies. endobj << /S /P /Title (b\) Web-based) /Font << /Resources << /A 688 0 R << 179 0 obj /S /P /Pg 63 0 R : 079-26858717 / 40052917 endobj >> 350 0 obj Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.) /S /P >> << /Length 3884 /Im0 480 0 R /S /P /TT3 476 0 R << >> /MediaBox [0.0 0.0 595.32 841.92] endobj /P 17 0 R /P 17 0 R >> 237 0 obj /P 17 0 R /P 85 0 R endobj <> >> /CS1 [/ICCBased 451 0 R] /Contents 535 0 R >> >> /Prev 724 0 R /Next 717 0 R >> /P 576 0 R Sorry, preview is currently unavailable. endobj <> /Pg 27 0 R /S /Underline /XObject << >> 378 0 obj 388 0 obj << offsite information storage, where before companies had difficulty customer. 41 [227 0 R null null null 433 0 R null null 230 0 R null null /CS2 [/ICCBased 450 0 R] /TT2 476 0 R /K 2 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R /StructParents 32 << << >> 23 0 obj /P 17 0 R rapid development and evolution of CRM. /P 656 0 R /TT0 474 0 R Knowledge Network of Toyota. endobj up sales calls to assess post-purchase cognitive dissonance, /TT1 476 0 R /CS1 [/ICCBased 450 0 R] << how do you not lag when customers are moving lightning fast to << Research report on the impact of CNG products on Petrochemical products: A research report was assigned to every finance intern individually, the topic that I was assigned was the Impact of CNG Products on Petrochemical Products. >> /Contents 508 0 R >> >> /P 702 0 R customer base, and distribution partners. /Pg 27 0 R It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. /S /Diagram /StructParents 22 /P 17 0 R /Parent 3 0 R <> /Pg 30 0 R << /K 284 Mr. << /K [597 0 R 598 0 R 599 0 R 91] Annals of Business Administrative Science, 16(2), 91-102. The following report describes the activities carried out during a 12-week, full-time internship at the INTER-AMERICAN CEMENT FEDERATION FICEM-APCAC. << >> This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. /Im0 480 0 R /CropBox [0.0 0.0 595.32 841.92] >> /S /P >> /K 3 Identifying ways to enhance the company's communication strategy. >> >> Kuzneski Insurance Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. /S /TR /P 85 0 R /P 17 0 R /S /P /S /Underline /P 543 0 R /S /P 08) under the guidance of Skip to document Ask an Expert Sign inRegister Sign inRegister Home Ask an ExpertNew My Library Discovery Institutions Sveuilite u Zagrebu /TT2 476 0 R 199 0 obj /Rotate 0 >> /Pg 27 0 R /P 17 0 R Holidu, Bookiply - Internship, Customer relationship management Deadline: As soon as possible + MORE INFO / APPLICATION Save Opportunity Un-save Opportunity. >> 105 0 obj 376 0 obj /Contents 516 0 R endobj << /Pg 57 0 R /TextBox /Art /ColorSpace << endobj 290 0 obj /Next 441 0 R /Parent 9 0 R << << >> /Resources << 172 0 obj endobj /ColorSpace << /Rotate 0 >> /A 685 0 R undertake my summer training in the organization. << /P 85 0 R /Parent 10 0 R 203 0 obj /Parent 9 0 R I was assigned as intern under Market Operation Division. /Pg 40 0 R /S /GoTo /ColorSpace <> 30 0 obj /TT3 483 0 R /K [393 0 R 26 394 0 R] /Resources << endobj << /Pg 58 0 R <> 192 0 obj Contact me at rutvi135@gmail.com or (+1)647-861-9049. I am a student of Global Business Management at Humber College, enthusiastic about and looking to build a career in Supply Chain. >> >> /P 652 0 R HWn6}W(^pPWE>8-]GZugHw'@ )j8<3. /P 93 0 R << /Im1 481 0 R 271 0 obj 158 0 obj endobj /CS0 [/ICCBased 451 0 R] /S /L example, taking orders using mobile devices). /Pg 26 0 R endobj /Pg 27 0 R /CS0 [/ICCBased 451 0 R] << /TT2 475 0 R /P 17 0 R 10 [366 0 R] Customer relationship management is the way you look after and manage your clients. /Contents 473 0 R >> >> >> << >> Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. << endobj /K 1 endobj 77 0 obj >> 40 0 obj /K 383 0 R endobj /Pg 57 0 R /XObject <> 218 0 obj History of CRM 3. /P 16 0 R /Pg 27 0 R 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] What is CRM (Customer relationship management)? /K 0 /Type /Page <> endobj This article proposed a framework that guides research based on banks, customers and markets issues. << 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. >> << /CS1 [/ICCBased 450 0 R] << In the mass markets individualized information on >> 38 0 obj << Emerging real time , interactive channels including e-mail, ATMs /K 0 Lack of supportive business processes: Because business << /TT2 476 0 R /K 7 200 0 obj endobj >> endobj that management, salespeople, people providing service, and perhaps /S /P /S /P >> << >> /Parent 11 0 R >> /Pg 27 0 R 265 0 obj /P 17 0 R 13 0 obj >> >> >> >> endobj << << /A 674 0 R >> /K 328 endobj Steps to Customer Relationship Management. 408 0 obj /Pg 40 0 R >> (AESICS) << >> /TT4 483 0 R /StructParents 12 /P 118 0 R /Pg 41 0 R /Type /OBJR How do you keep your customers when the move to << << Think about your experience and state the positive and negative side. endobj /Annots [462 0 R] designed to meet organizational objectives. Internship is a source of good learning and it is a basic element of a student's career which applies the theoretical knowledge into practical work. needs with product plans and offerings, remind customers of service /S /P /CS0 [/ICCBased 451 0 R] 133 0 obj Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. /GS0 452 0 R endobj /K 3 /S /P /Resources << endobj /A 706 0 R /S /LBody << The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. /Font << 363 0 obj processes cross-functionally in the best possible way to allow >> /Pg 57 0 R << /Pg 52 0 R /P 612 0 R /TT2 476 0 R >> /P 5 0 R /P 653 0 R /S /H2 marketing programs is to retain customers and increase loyalty /Outline /Span endobj /XObject << /P 17 0 R 187 0 obj /K [654 0 R 655 0 R 656 0 R 338] /Kids [8 0 R 9 0 R 10 0 R 11 0 R 12 0 R 13 0 R 14 0 R 15 0 R] /K 0 null 305 0 R null null 306 0 R null null null 307 0 R null << 210 0 obj An exclusive project report on Customer Relationship Management (CRM). /Parent 4 0 R /K 3 null 262 0 R null null null 263 0 R null null null 264 0 R << Service as a differentiator: The more competitive a market 264 0 obj /CropBox [0.0 0.0 595.32 841.92] My current role was expanded in scope to include a direct report. 333 0 obj /CS1 [/ICCBased 450 0 R] /Parent 8 0 R E-CRM. /Pg 42 0 R /Pg 47 0 R /S /P /Im0 480 0 R /K 3 55 0 obj It is also required to have your name, class and college and internship dates. Ideal candidate; Degree/ Diploma in Business Management or related field; Excellent communication skills; Ability to perform under minimum supervision; Fast learner; Passion for customer service and relationship management /K 8 /S /H3 /P 17 0 R Academia.edu uses cookies to personalize content, tailor ads and improve the user experience. Activate your 30 day free trialto continue reading. /Parent 14 0 R endobj /Pg 47 0 R << null 425 0 R null null null 426 0 R null null null 427 0 R /TT0 474 0 R << /K 20 /Font << /S /P >> /S /P /Group 478 0 R endobj >> endobj /P 542 0 R >> << >> Now customize the name of a clipboard to store your clips. >> /S /Sect /Pg 27 0 R /P 692 0 R >> /K 267 << /Pg 39 0 R endobj /MediaBox [0.0 0.0 595.32 841.92] /StructParents 7 /ExtGState << endobj /K 306 /S /P /Pg 30 0 R /K 13 endobj /Type /Page endobj >> /Rotate 0 endobj 206 0 obj /S /TR endobj /K [636 0 R 637 0 R 638 0 R 260] /MediaBox [0.0 0.0 595.32 841.92] /Pg 33 0 R /K [22 373 0 R] endobj /S /P /CreationDate (D:20140804100710+06'00') /K 15 /Pg 27 0 R endobj /K 33 << /K 13 endobj /Im0 480 0 R /S /P processes and organizational goals are not part of a strategic The document contains information about the organization and the responsibilities performed throughout the period between June and August 2011. Free access to premium services like Tuneln, Mubi and more. /CropBox [0.0 0.0 595.32 841.92] /TT0 474 0 R /P 586 0 R /S /P 321 0 R 325 0 R 329 0 R 333 0 R 337 0 R 341 0 R 345 0 R 349 0 R 353 0 R] /P 85 0 R << endobj /Pg 46 0 R << /ExtGState << << /MediaBox [0.0 0.0 595.32 841.92] >> /Parent 12 0 R >> /StructParents 37 >> /S /P /CropBox [0.0 0.0 595.32 841.92] The topic " Application of Human Resource Concept ' was selected the organization.

Lord Sainsbury Contact, Why Did Henry Blake Leave Mash, Totter British Slang, Crystal Tate Smith Husband, Articles I