Your prices were miss leading and a scam. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 1.4 Modification. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. 10 Things Most People Don't Know About anyabraddock. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. We will also add VAT on our fees as applicable. Look forward to your response . In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. 7.2 Copyright. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. 2.2 Registration. Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. We endeavour to rearrange delivery with the customer or arrange a collection point. Hi i am very annoyed and feel very let down by your team. Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale, which was 8 days before the concert. 5.1 Investigations. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. I have contacted customer service more than a dozen times without specific answers. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. online tickets: afrikaans is groot south africa, ticket hasn't been refunded after re-listing, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. 0. Subscribe. I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. To be a member of this Site, You must agree to accept the terms in this Agreement. please see in bul point the notes I have made which should evidence the disappointing communication Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Additional information can be found in our FAQs and on the ticket details pages. But is it legal for Viagogo to charge me such extortionate fees? 3.3 Laws and Regulations. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. However, the next day I received an email informing me that the purchase had been cancelled and I'd receive a refund in up to 10 working days. I am incredibly irritated by the atrocious lack of support I've received from viagogo customer service over the past few days. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. I have repeatedly been ignored. Additional information can be found in our FAQs and on the ticket details pages. 2.1 Requirements. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Please contact me via email or call me. Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 7.5 Miscellaneous. 1.2 Ticketing Exchange. Order Number [protected] I was directed to Viagogo site NOT an official site and find I have now paid $747-85 for tickets valued at $329. We still haven't reached peak Viagogo. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. I want a refund off $1393.43 you have taken my money! viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. ; ; The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. 2.16 Claims under the viagogo Guarantee. You agree that We may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. montgomery school calendar meny a. If You do not qualify, do not use the Services. The event itself is within days and yet I still don't have any updates on my ticket. viagogo charge for cancelling sale. Copyright (c) 2006-2023, viagogo AG. Roberta 7252728292 on 18 August 2022 about Viagogo in category Entertainment Company. 0. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We may also first deduct any amount you owe us from any amount we owe you. I ordered tickets for 18/6/17 for the above concert. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. You also agree not to separately contact the Buyer at any time for any reason. During this time, the Site will be temporarily unavailable. The tickets through Viagogo cost me over 300 sterling. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Takes a few years for people to realise they are dodgy. Shouldn't someone be keeping track of sales and preventing things like this from happening? Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. This is so we can promote the sale of tickets and items that You list for sale. I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours after the incident to report the issue. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. I entered the incorrect email when registering, how do I change it? Why do my tickets have someone elses name on them? The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Primary Menu. All sales are confirmed automatically, the Seller authorises viagogo and Paris Saint-Germain during the Listing process to de-activate the original ticket once it sells. And their reply was investigations will be done. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. viagogo charge for cancelling sale viagogo charge for cancelling sale Posted at 07:21h in timber framing courses alberta by pastel silver overtone on brown hair Report a violation. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You consent to the exclusive personal jurisdiction and venue of Swiss courts. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Search. The tickets were listed and sold for $267 in total. Profitable Tips About Online Casino Sites. It is disgusting how I have been treated and I would like you to review your logs to see how it has been recorded; with broken promises. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. This will surely increase the credibility of your complaint. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Claim it and get a lot of features. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. Such notice shall be deemed given one business day after the email is sent. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. I haven't received an email confirming my order. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. viagogo charge for cancelling sale. 23rd May 2017 - tickets are available to download We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. 6.9 Change or Suspension of Site. . This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation. Just before I paid for them a huge amount was added for VAT and 'costs'. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Ring me or give me a real number to call Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. I demand my money back as they never made the concert due to it being outside on the heat. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. . Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. I've sold WC tickets more than a month ago and Viagogo doesn't pay me. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Hannah Goodbody. 6.3 Allocation of Risk. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. If you have any further enquiries please visit our help centre. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. 2.6 Making an Offer. I'm Travelling - where and when will I receive my tickets? You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo . HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. When We receive an offer by bank transfer, We will check to see if the bank account is valid. 6.3 Allocation of Risk. If You do not qualify, do not use the Services. 6.8 All Sales are Final. We will also add sales or value added tax on our fees as applicable. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. To be a member of this Site, You must agree to accept the terms in this Agreement. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Click here to get notifications about new complaints of Viagogo. 9 Jun 2022 . Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. order was cancelled! The Sellers and the Buyers are hereafter jointly referred to as the Members. 5.2 Violations, Termination and Suspension. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogo's agreement with Paris Saint-Germain . You also warrant that you own the tickets and are authorised to transfer or resell the tickets. Please help! viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. I'm confused. None of my emails have been responded to. 3.4 Indemnity. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. 13th June 2017 - email received to say I was being refunded Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. 1.3 viagogo Guarantee. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 7.1 Ownership of Intellectual Property. Wanting to cancel sale on viagogo deleted1832113 10 Posted 6th Oct 2017 I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets.
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