tradesy return policy for sellers

Anyhow, I'm so scared the buyer has worn and/or damaged the item and I won't even be able to resell it again. Once we receive it, well email you to confirm the return has been processed and your Tradesy Site Credit will be available.If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. You can see more about making an offer and settings here, and how to handle a counter offer here. If your item is shipped directly to the buyer, you will be paid, You will see your earnings have already had the selling fee and payment processing fee deducted. The above statistics have triggered an increase in the number of online sales platforms for secondhand clothes. This chat rep advised me to reached out to the returns department at returns@tradesy.com. Tradesy has a very liberal return policy and a very high return rate; they're notorious for it. For items priced at less than $150, the payment processing fee will be just $5. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Completing the purchase was relatively simple, quick and frustration free. -Tradesy will return all items under $150 back to the seller if buyer requests return. I'm so pleased with it and it's exactly as described! Here are 8 tips for writing great reviews. They have 22 categories of shoes, bags, clothes, decors, and accessories to choose from. The site is most especially patronized by women looking to shop for designer wears. Affirm, allows me to get great items and look like a million bucks on layaway status and sometimes we need that Plan. Comments will be updated if resolved.Update; Tradsey stood behind thier customer service! since the order was placed even same day they are unable to assist with the modification of the transaction or even offer an account credit. This is one of my favorite dresses. Thank you Once the whole process is complete, Tradesy will top up your earnings. I just had a worst experience with customer service also. Punks! 2023 Trustpilot, Inc. All rights reserved. Hopefully the quality is worth it. i purchased a $400.00 bag and have not heard anything from the seller. THEY NEED TO BE TAUGHT A LESSON! H! Any item not covered by the Return Policy. This is a great space to write long text about your company and your services. ive spent over 1300$ in 6 months. -Tradesy will return all items deemed above fair market value. After finally getting a hold of someone at Tradesy's returns department, I went back and forth with them and they finally let me know that the buyer is claiming that the item was MISREPRESENTED. One of the most important things to keep in mind while selling on Tradesy is to avoid listing an inauthentic item for sale. Just needed a special dress and there's no where to shop. -Tradesy will return all items deemed above fair market value. So if the wedding dress doesn't fit, for example, the buyer is out of luck. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. The Tradesy sales are yet another impressive feature you can utilize in the company. Im thankful for the refund but the purchase was a gift and disappointing. tradesy return policy for sellers. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here. Jauslin;-), I always feel Tradesy is a safe place to shop for second hand items. Not only do you pay 15-20% of the sales proceeds to the site, you pay an additional 3% when you want to cash out your earnings. Buyers who are doubtful about the quality and authenticity of the luxury items they purchased can have them sent to Tradesy HQ for authentication assessment. Consumers satisfied with Tradesy most frequently mention great experience, customer service and fast delivery.Tradesy ranks 1st among Used Clothing sites. use a hair dryer To do so will have you waiting up to a month for Tradesy to release your funds. In addition to authenticity, your product must not fall from any of the following restricted categories: Apart from the aforementioned restricted categories, Tradesy also does not allow listing items that are not manufactured for retail sale by any designer whose name, logo, trademark, style, or design is displayed in or on the item. What is the fee schedule for seller's selling on tradesy? She followed through with that. This platform also ships your item to customers in a pre-paid shipping kit this kit is provided for you in each sales transaction you make. When you become successful, they will make upp a reason to suspend your account. I chose the product because it was a pair of shoes I had wanted for several years that had been discontinued, and this was the first time I had seen a pair for sale that were my size and in perfect, brand new condition! Why on earth would I seel a MOLDY bag to anyone??? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. i'd like to see if others have had problems this particular seller. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here. Unfortunately their too small so well yet again soon but the seller was very kind. Learned my lesson. Is Tradesy The Best Place To Sell Clothes? I highly recommend it. If your item is shipped directly to the buyer, you will be paid 72 hours after delivery, as long as there are no issues. I chose Tradesy because it was the only place I could find the item I was looking for. Well the messed up big time with my bag, see it was authenticated by a very reputable company. 19.8% commission is higher compared to competitors, and it increases quite too often. Please ship out ASAP, I'm leaving on vacation on 6/14 and would REEEEALLY love to take them with me ;). I was elated that an item that hasn't sold on Poshmark for a year has sold on Tradesy. Since Vestiaire provides the shipping label for the sale, you may see your shipping carriers change from sale to sale. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. i forgot to add their promo code which would have saved 60$ on my 700$ purchase. It shouldn't take more than a week for the seller to ship out the item. Isa. I keep getting credit for returning things but there is nothing I can use the credit for because its all fake! SoNOIm NOT GOING TO SELL A MOLDY BAG on your FRAUDULANT SITE! Maybe I don't know how to use the system most effectively. Buyers are unable to return items, but if they get an item that does not match the listing details, they can contact Vestiaire Collective to have the item inspected and authenticated by experts. I've always wanted a LV purse and my coworker recommended checking Tradesy out. As a Tradesy seller, you know the frustration of following the site's guidelines while trying to attract more potential customers. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? Replies to negative reviews in < 24 hours. Appreciated being able to check out as guest without being forced to set up an account/log in, etc. Because they want you to use your earnings for purchases on their app. Thousands of luxury items are listed daily, and are backed by Tradesy's authenticity guarantee. I get an email from Tradesy saying they are requesting the buyer to send the item to them for inspection before sending back to me. I ordered a size 18 in gray, received a small in taupe. 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It was discontinued several years ago so I couldn't buy it new, and I had yet to find it on a secondhand luxury reseller site (Real Real, Fashionphile, etc). In that case, Tradesy will ship it back to the seller with no handling and return shipping charges. However, this doesn't apply to wedding items. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.Its very frustrating to feel like youre not being understood or that youre not getting the help you need. I return the bag to Tradesy for authentication and received a refund. I can trust Tradesy sellers to be upfront and honest. Thanks! among us voting screen generator; hidden valley transfer station hours. Heres a Review on Tradesy. Download the Tradesy app today to get access to the best designer deals and create your own resale listings in minutes. And that Tradesy won't be on my side. i kept getting emails from camille who ignored every question i asked, which only upset me more. Please know both our commission fee and Transfer Fee are noted for you to review before publishing your listing. Please know Tradesy authenticates every item listed on our platform using a combination of advanced technology and human expertise. With authenticity guaranteed and prices up to 70% off retail, wardrobe dreams come true on Tradesy. However, Poshmark reportedly has a large audience of over eighty million users. Having worked in fashion I refuse to pay full price for seasonal wear that changes from Spring/Summer Autumn/Winter and cruise. Took a risk that it would fit and look as imagined from the photo as it was at a price I could afford to lose, the return for credit didn't really encourage me to try more expensive choices. I bought the same exact purse back in 2017, which is now in awful condition, cause I use it daily. If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. I sold a Gucci bag in December and shipped the bag within 24 hours of the sale. That is, if the purchased item does not meet the criteria, buyers can receive store credit. New members on Tradesy receive a $25 discount on their first purchase above $199. Tradesy, just like Poshmark, offers free unlimited listing. Tradesy has a flat commission rate of about $7.50 for sales under $50. The seller was professionally quick with their services. One seller was screwed out of 2,500 and never received her property back. Another difference between eBay and Tradesy is the eBay auction feature that lets sellers set time limits on sales and favours the highest bidder with this; youre guaranteed to get the best price. A payment processing fee of 3% will be charged on your sale to cover the external processing costs of your transaction. I have read on other sites that Tradesy keep the returns and seller is SOL. Dont dream of branded item if you are cheap. Then, you can convert your earnings to site credit and use them to purchase items on Tradesy during your next shopping spree. It may also have been my fault because I received a previous handbag order in a few days, so I assumed this would be the same. However, sellers must be aware that Tradesy only allows the selling of authentic items in the following women's fashion categories: Any replicas, counterfeited items, or items not manufactured for retail sale are not allowed. If the seller is found selling designer replicas or derivatives, your earnings may be voided, and the item will be returned to you. Though I think the value isn't the price I paid, it is still a good deal for one of my favorites. You can withdraw your earnings using a debit card, ACH transfer, or PayPal. If a Tradesy seller spots an inauthentic listing or is dubious about the authenticity of the listing, you can report it on the site. I was thinking about selling a few things on tradesy, but with all the warnings, i'm not so sure anymore. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. I got this Jay Godfrey dress in red for $30 and I love it. I have used you guys in the pass, Great Customer Service. My luck seems to be that if I'm really interested in something, but still want to shop, other women seem to zone right into my vibe;-) It's happened before where someone snapped it up before I could get back to buy it. I have returned the so called Chanel items and etc. This company does not typically respond to reviews. If the authentication team determined it to be authentic, the buyer could choose to keep it or receive site credits and buy other things on the Tradesy instead. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. Sellers on Tradesy can enjoy a prepaid and pre-addressed shipping kit for packaging the item and then delivering it to a preferred drop-off location. i never got 1 phone call in 2 weeks. On the other hand, Poshmark has a lot of tools to enhance your sales exposure and reach. The high costs and slow pay earned Tradesy a substandard Husl$score. See more here. The Nice BB is beautiful. I received my order even earlier than expected. I received the Louie Vuitton that I wanted and I love it so much! My bank accounts and debit card were all correct - they didn't have a problem taking their service charge. That means you buyers can return the sold item if it doesnt match their specifications. Consequently, sellers alike tend to be unsure which sites are best for selling clothes online. Never again will I sell anything on this site. The cost of your item will show no shipping charge, as Vestiaire does not add the cost of shipping to the price of the item until the buyer starts the checkout process, and then the cost of the label is separated in the order breakdown for the buyer. Post author: Post published: 22/06/2022 Post category: wireshark filter list of ip addresses Post comments: difference between mikasa v200w and v300w difference between mikasa v200w and v300w Tradesy is an e-commerce website where you can sell anything from designer clothing, shoes, handbags, accessories, and all ceremonial-related items, from gowns to tuxedos. Tradesy set up measures to guarantee the authenticity of all the listed items on the platform. Looking forward for receiving all my purchases on time. The main photo of your listing should meet the following requirements: Products cannot be worn by a model. Tradesy is also looking after its sellers. . Otherwise, you can simply register via their official website whichever method is convenient for you. Thank you! Tradesy has standard fees that occur each item an item is sold. Tradesys alternatives and competitors include eBay, Poshmark, Rebag, and Depop. The rep said I can send photos of the item as it was being packaged as they are still waiting for the return, but guess what? Service 517 Value 266 Shipping 271 Returns 107 Quality 3609 This company does not typically respond to reviews Positive reviews (last 12 months): 94.1% Bunch of Bullies! We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. Do know that Tradesy will continue to inspect every returned item for your protection and to ensure that the item is in the same condition as when it was sold and to prevent any type of fraudulent behavior. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. These pythons were shipped in style. It's all good!;-). Of course I was a bit nervous while opening the box. With years of experience and data to inform our systems, and millions of happy buyers, we are able to detect replicas with 99.7% accuracy. It came beautifully packaged. We have a zero-tolerance policy when it comes to replicas. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. Everything went to expectation. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. It is the worst company to sell, if you are a seller run fast and dont ever use this company. Your account will also be restricted if you sell any items under Tradesy's list of prohibited items. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here. Theyll offer you some crappy resolution deal that no way nears match the destroyed item. i recently puchased a purse on Tradesy and the item on trdesy was not shipped to me Terry T shipped the same style but a replica a fake purse i regret buying anything on tradesy im very dissapointed ! How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. If youre facing a similar situation, this Tradesy review will help you to decide the best platform to sell your clothes. Moreover, you also are not permitted to create a single listing of multiple items. Men's clothing (except watches, wallets, and men's jewelry), Freebies and sample items (including VIP), Any incomplete or mismatched sets (e.g., a single sandal or shoe), Any items with materials made illegally or restricted under applicable law, ordinance, or regulations (e.g., bags made in python leather or other endangered and protected wildlife species). Buyers have the choice to have their item shipped directly to them, or have the item inspected by Vestiaire's Quality Control & Authenticity experts for a $15 fee. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Not only do you pay 15-20% of the sales proceeds to the site, you pay an additional 3% when you want to cash out your earnings. The seller payout process is HORRIBLE. The website / Sellers are honest, merchandise Authenic. We recently received your feedback and wanted to follow up with you. Tradesy has zero tolerance for designer replicas or counterfeited listings. Smaller size different color! And when an interested buyer agrees on the price, youll need to ship it to the buyer. In the rare cases that a buyer has doubts about the authenticity of an item purchased on Tradesy, we will pay for you to ship the item to our headquarters for a rigorous in-person authentication. I chose Tradesy today because it had what I was looking for and reasonably priced. Thank You, Because Tradesy allows me to get what I need for the moment and allow future payments. Lastly, any item priced above $16,500 USD will have a fixed selling fee of $2,000 USD. It seems to me the company doesnt want to pay! Since negative online Tradesy reviewers are typically upset over misrepresented sales, this feature is very important. Tradesy enables you to save. Furthermore, Poshmark is popularly known for trendy brands, womens fashion, and higher-end clothing and accessories. Verification can help ensure real people write reviews about real companies. Tradesy ranks 1st among Used Clothing sites. My husband and I were looking for my first Chanel bagfound it! I received a YSL bag that was counterfeit and item was sold new with tags. This feature will help you find the best time to place your item on sale on the site. Selling on Tradesy is quite easy; all you have to do is list the item on their website. This purse is amazing! Vestiaire Collective does not offer returns for buyers, so any individual sellers have their items listed as final sale. I am a seller and they allowed customers to use your merchandise for a few days, and then allow customers to return. It was easy to place the order, the shoes came in as promised. And is clean and gently used. Submit Your Return Request I know that they guarantee it, but you are looking at spending more money for your own Authenticator to look at the piece, or you're shipping it off again to Tradesy. Tradesy has a user-friendly mobile app that makes it one of the standout features of the Tradesy experience. We want to do anything we can to make each experience worthy of your best possible rating! If your concern falls into more than one category, you can just select one reason and enter your other concerns in the space provided on the next screen. On the other hand, Tradesy is majorly based on womens clothing and accessories and is a bit more selective in terms of brands you can sell. Tradesy retains the shipping fee to supplement the cost of providing prepaid shipping kits to sellers and insured Tradesy packaging. LOVE IT and very easy to use and several opinions to pay for your product. The Tradesy authentication team of experts will conduct a thorough inspection to determine whether the item is authentic or a designer replica. You can see more about making an offer and settings, Welcome Tradesy Sellers! So if the wedding dress doesnt fit, for example, the buyer is out of luck. Especially, if they are claiming damage then I MUST know. In addition, there are thousands of designers and brands available on Tradesy. We will see. Poshmark inspect item sold over 500 dollars before sending to the seller. And I have to spend hours searching hoping to find the very few items that aren't because I keep getting messages to use my credit before it's too late. Worst selling app ever!! The authentication card was also missing and there was no dust bag as listed. anywho. Saving favorites is a good way to be able to do so without putting something in the cart. I don't want another piece of junk from them I just want a refund and never deal with this company again. then saysit will take a while for the smell to go away Furthermore, Tradesy statistics guarantee its sellers that 80% of the returned items are being sold the second time around. Im not the only one who has submitted complaints. The bag was in perfect shape. Thanks. In the app, Tradesy sellers must click the sell icon at the bottom to begin any sales process. Tradesy however chargers 2.90 percent which in my case was 23.00 to have to wait 5 days on top of the 8 days I already waited for my money to be released!!! Know that some customers may reach out with questions about your products, so you must be alert and ready to respond quickly. This company is a rip off. We enable millions of customers to sell what's in their closets and fund their next shopping spree. 5 star recommendation! Suppose the item sent to Tradesy HQ for authentication check has been verified to be genuine, and the buyer doesn't want it anymore. Not to worry, as this article will provide you with everything you need to learn before listing your items for sale and keeping your earnings safe. Has anyone sold or bought on tradesy? New Arrivals To further clarify, the 2.9% safe transfer fee is a fee charged from the payment processor that we use. The seller that I had however was non-communicative and although I love my purchase, there was glue on the handles of the bag and the tissue paper that it was wrapped in stuck to this glue which makes me question the seller. Furthermore, it is an online marketplace quite similar to eBay that allows users to list and sell their high-end fashion items. HERE is the main reason why I will never use Tradesy again (and you shouldnt either). I sold a $1500 Herve Leger dress which I had only worn once. Fashion items that are not sold on Tradesy include: Tradesy is an app and a website that allows users to sell secondhand ladies high-end fashion and luxury items, such as clothes and shoes, at reasonable prices. Tradesy Restricted Items: Keep These Off Your List. OneShop lets you sell more by importing your existing listings and then quickly cross-listing them to several marketplaces with minimal effort. I like to browse extensively before making a purchase. I highly recommend this Website. Anyone can write a Trustpilot review. to air the bag outside The fair market value is determined by tradesy so in effect they will return any items their curators do not like regardless of value. Its UNREAL!! Hi Gene,We recently reviewed your feedback and wanted to follow up with you. We would be happy to explain our findings further with you, please contact us at team@tradesy.com.We hope this sheds light on our authentication process. I Love shopping on Tradesy. Enables you to set prices for items based on your preference. It was delivered December 29th. Overall, Tradesy is a higher-end luxury marketplace that features a chic and curated aesthetic. They not gonna pay you for your damaged returns. What: Tradesy is a site where you can sell designer clothing, handbags, shoes, accessories and all wedding-related items, from gowns to tuxedos. However, the fee is added to the sale price of every listed item. Very good. I am just starting to try Tradesy so I'll see how it goes! The website is user friendly to navigate. #HonestCompany;-) *****, Because I love designer items and the price is right. We want to do anything we can to make each experience worthy of your best possible rating! It's Andrew from Tradesy, I hope this message finds you safe and healthy! I sent them back for authentication and supposedly the authentication process by Tradesy was done. Having never used Tradesy before I was reluctant to give it a try but with a pandemic still looming and seeing too many crowds in stores and not enough masks on shoppers, I decided to take a safer route and order from my computer at home. However, if you are a professional seller, buyers will have, Payment works a bit faster on Vestiaire Collective. I have removed all my items from this shady scam company. Somehow I'm not surprised and already knew this buyer would want their money back instead of a site credit even though it was probably buyer's remorse. A 19.8% commission rate is used for any sales over $50. I'm sure glad I did! Great Customer ServiceThank Andrew for providing me excellent C. S. It takes at least 10 days to get paid. We're so sorry to hear that you've had a negative experience on our platform so far! You can use this space to go into a little more detail about your company. There was a hundred dollar coupon, and the bag was described as gently used. And so, it becomes difficult to point out which platform is best for selling clothes. The seller was Brandville so beware! The person who started the class usit actin has proof of same. If the buyer has elected for an Authenticity check, you will be paid when the item goes through Vestiaire Collectives Quality Control & Authentication review. I guess I have not been caught up on this new policy because Tradesy used to handle returns and resells items for sellers if the item is in the condition described and it was returned simply because the buyer doesn't like it or it doesn't fit. Many shoppers buy on this platform because it provides convenience and the best deals on women's fashion. Each of your unique items must have its listing on the platform. no one likes to get ignored, especially when spending a thousand $$$$. Putting your item up for sale on Tradesy is quick and easy. That said, it provides some services that are not available on. They take your money and don't give it to you. However, if you are a professional seller, buyers will have 14 days to return your items. If you have any other questions or concerns please dont hesitate to reach out. However, since all the clothing and accessories are secondhand, the prices are generally more affordable for the average shopper. Past experience, selection of merchandise and pricing. Prom season is here, and you deserve to look and feel amazing for your big party! However, where it is probably a good place to buy, the sites high commission structure makes it a costly choice for sellers. Why/how this company is still in business is beyond me. Tradesy Categories . THIS IS THE KIND OF CUSTOMER SERVICE YOU GET FOR YOUR BUCK. When we moved over your listings, we had to change the listing to ship with a prepaid label since Vestiaire Collective does not offer shipping kits. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. As a seller, you can also propose offers to users that liked your items. Easy return, arrives on time and comes securely packed. I was looking for a specific style and size of (vintage type) purse and found the closest approximation offered on Tradesy. OneShop knows how challenging it is to resell online. According to Forbes, the resale is predicted to grow significantly. Also, very quick response from this seller to a question I posted - great seller and will purchase again - thank you. Thanks! Hand-written note along with a cute thank you card on the inside. Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip.

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