She made up in customer service what this manager did not have. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. I asked her where it states that anywhere, on my receipt or in the store. The one cashier, said I will take you next. Update- I did get the refund within a day or two of posting this, thank God. If you WASH the article it becomes non-returnable. Some things will not hold up like products from other stores but there are some things that are worth buying from there. Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. She says "I know you didn't wear them but that's our policy". the merchandise out which was fine with me if she hadn't said it in such an angry hostile way. Plan on reporting Roses to consumers board. If you abuse the system or make too many return without a receipt, your return WILL be declined. 7. You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. Go on the Hobby Lobby website, and find the store locator. Ok so I am not one to ever leave a bad review on a place cause I know how it feels but I went Into the Ross in spring hill last night and port Richey today and I just have to say that both were Terrible not one person greeted me not one person smiled there was one nice lady with short black hair at the one n port Richey actually apologized for not being able to take back a perfume I literally just bought last night that hasn't even been sprayed and I had the receipt and everything.the manager was very rude and had an attitude like I'm sorry no one likes working but contrary to popular belief ur still it supposed to look like u are completely miserable and hate ur life when ur at work the negative energy makes me never want to go back into those stores. This is not as an insult to anyone, it's just company policy. Coverage provided by 3rd party carriers may be acceptable if the policy has been prepaid for a minimum of 30 days from the date of the rental and will provide collision and comprehensive insurance benefits to cover . When I went Monday, the clerk said they don't accept stuff after the holiday. Choose Vendor credit. We are only doing our job, we are here to help you while following our policy. I love Ross and I hate the customer services at Ross stores. I asked how many I had and what was the dollar amount. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. When it comes to clothes it's super messy and you can't even get different size for any peace! I'm very unhappy with the return/refund policy. Was told by manager that shoes were off system, as too old and with no receipt( even though it still had Ross tag) - only a .49 cent credit was corporate return policy. I shop at ross often and spend way too much money to be insulted like this and will not be shopping here again! I said ok and handed over. NO WAY! I went to return it 2 days later, and they would not allow me. The back of the receipt doesn't disclose this return process either, neither does their website. I should've get lamp at ikea. Some stores are a bit different, but most are pretty fair about it. You can also opt for store credit if you would prefer. Return fraud and abuse costs US Retailers $18+ Billion annually US Consumers return about 8% of everything bought in 2015, or approximately $260 billion worth of merchandise. Today, I thought, if nothing elsethey could at least grant me a store credit. I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. Question: I bought items from Ross the other day and when I got home I noticed there was a tag missing on a item but it was on the receipt. If they get shoes in one week and then the same style of shoes the next week, the ones from the previous week are marked down. All the basic conditions of Ross return policy also apply to holiday returns. I want to return it, but I do not have the receipt. Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. I visit A Ross store every week. I had no idea about this policy bc I have not returned anything as I can recall about to Ross's before. I am a Ross employee. Never EVER pay with card in Ross, take cash to get a cash back. When you make a purchase on a credit card then request a refund for that purchase, you won't be able to receive cash. She then asked for my receipt. A credit card is guarded from fraudulent activity and some . Can I return them? Dont worry. No, I think youll have to settle for store credit. I was honestly insulted. I took the items to the Farmington store and they returned them no questions asked. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. From toys to clothes to home goods to electronics. 10. I would always prefer to get a refund but I'm okay with a store credit. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. Ross Return Policy For Jewelry, Swimwear, and Lingerie. According to the Electronic Funds Transfer Act (EFTA), the longer your wait to report a lost card, the higher your liability becomes. Any relationship counselor will tell u that. One of the above mentioned cards must be presented. Their explanation was that it was their policy, just like that! Prepaid Debit/Gift cards are accepted at time of return only. If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. What Is Ross Return Policy After 30 Days Returning unwanted items at Ross's department stores is similar to policies at most other places. It's ridiculous because I didn't see on the back of receipt that can't return to other store. Check out our other guides to Uniqlo, Nordstrom, and SSENSE Return Policy. The Credit/Debit Card Policy encompasses people, processes, and systems and as such applies to: -All computing and network resources with regard to credit card processing. From their website, "Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item's current selling price ." You need to return the item in new condition including any accessories & sub-products. I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." Generally, direct deposit payments will be made to eligible taxpayers who e-filed their 2020 CA tax return and received their CA tax refund by direct deposit. I've returned with a receipt tags on within 24 hrs of the 30 days. Key takeaways. I'm so hurt and sad by this! Pure shenanigans. Their explanation was that it was their policy, just like that! With or without your receipt, your items purchased can only be exchanged for store credit if returned more than 30 days after the initial purchase date. I had. This is a fraud !! You can check the status of your request by calling the return protection toll free number at 1-800-297-8019. The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. Get it together Ross. Can they still return to a different card even if its not the same on the receipt? I am sorry to say that I have to disagree to this policy. I've visited the Ross store on Haskell at Lemmon Ave. in Dallas, TX. I didn't think too much of it but, this las visit I thought I needed to complain . It was purchased on 12/24 and returned on 12/26. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); I bought a yoga mat and used it once. Plus, it's an item that would be put back on the shelf and resold. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! The cashier didn't know, or wouldn't tell me the reason for entering my private information. So, I wanted to exchange but cashier didn't let me. So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. In case of a non-receipt return, you will get store credits. our other articles on return policy. If the tags are missing and no receipt, NO REFUND. The Fine Jewelry return policy is the same as the store return policy with one addition: all Fine Jewelry returns or exchanges must have the original ticket attached AND be accompanied by a receipt. You'll need cash, debit card, credit card, check, gift card, Apple Pay, or Google Pay to make a purchase. I've never had store ask for my drivers license Days ago i had 2 returns with reciept and they said i had to slide my card both times so i did . I stood on line for 10 minutes (with only two cashiers). I need to return some of these items and this is one of them. If a return is as allowed by your company's return policy, make sure your managers are trained to issue a credit to the same card account that was used for the original transaction. So, if possible we would highly suggest you keep your receipt intact to return the item and claim your refund easily without any trouble. I dont know, she asked if I tried to wash it and I replied yes she then smiled and gave me the bad news, stating why did you wash it if you knew it was stained, which I did not until after the wash. She tricked me, after making feel very uncomfortable not believe that I bought a $6.99 t shirt. I have been shopping at Ross for decades and consider it my favorite store. 9. They are separate companies operated by different people with different policies. Preferred In. If you have everything you need for return (receipt, item in perfect condition, all item's tags) - you will have no problems with money return! He stated on the back of the receipt. I suggest y'all have a meeting bout being a little more friendly and maybe ppl would want to actually come in there and shop more.maybe y'all wouldn't be so dead in there if ur employees actually greeted u when u walked in the door. The swimwear and lingerie return policy is the same as the store return policy with one addition: all swimwear and lingerie returns or exchanges must have the original ticket attached. You need to keep the item in new condition to qualify for a return. The cashier explained that she could not give me cash it would have to go back on the debit card it was purchased with which I did not have as my husband was with me when the purchase was made and he paid for them. The refund will be initiated only if approved by their Refund verification system. Debit Card A debit card is a plastic card that provides the cardholder electronic access to his/her bank account(s). Even the dollar store has better quality than Ross. However, for a refund, the return will need to be handled through the mail. I went in to the store right after work and selected two Bamboo Pillows. Hence the reason why Target is still in businesss across the street from Wal-Mart or Publix across the street from Winn Dixie. I used to love finding bargains at Ross. Please keep in mind that all company stores (Such as Ross, Marshall's, TJ MAXX, Walmart) all operate and run differently. All the unused and original items are valid for in-store returns. This could be your state photo id, drivers license, passport, or military id. I made a purchase on 4/18 at Ross with my debit card. I have shopped at this store for YEARS, and NOTHING that was $25.00 ever rang up for .45 cents!!!! In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. Went to Ross before work yesterday and I was returning a purse I had bought the day before yesterday I had receipt and paid with card but I had forgotten card in my car the girl helping me didn't want to wait for me to go get my card from my car cause I didn't have it on me and made me get store credit cause I didn't have my debit card during the return. Warning - do not shop at the Layton Ross store. If you need a refund, you must contact the merchant to process the request for a refund. Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now. Quality of shoe was the issue and Ross policy states after 30 days you get a store credit. Ross sells a bunch of different categories of household, travel, clothing, and other merchandise. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). No receipt as they were gifts. I had my receipt also! In general, any software you purchase from ross must be kept closed in order to be eligible for a return. You now know all the important points that can make your return possible following the Ross return policy. Unfortunate cause i did love the original patterns of the curtains i returned. they can just repeat "ask ross top management for an explanation", All returns are subject to system verification. Alternatively, merchandise purchased online can be returned using our return-by-mail option. I keep all my receipts and take them back within the 30 days allowed.
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