If you get the item back as a buyer you have the option to relist and recoup your outlay. Powered by Discourse, best viewed with JavaScript enabled. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. eBay will not assist with a transaction that occurred beyond its purview. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Because the seller sent a lighter instead of a $600 Gucci wallet. Put it in a bag took pics opened case and returned back explained. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. No they dont. Somewhat new, never had this happen before. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. The most common dispute for a scammer is the "not as described" dispute. Should I try to see if it was mixed up with another package? I told Ron that this was, "pardon my French, absolute bullshit." This is a type of blackmail. If the package was mixed up, it would have happened there. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. 06:44 AM There is so much scamming going on Ebay, Sellers dont have a chance. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . Refund, repair or return. So supervisor said I will close the case in your favor. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. I mailed a limited edition eye shadow palate to Ontario Canada for $90. The scammer will ask for the victims gift card number to use as payment. Contact postmaster and file mail fraud. You send the item promptly but days later you find that the check bounces, leaving you with nothing. Am I protected against negative feedback in this scenario? You can request that the buyer send the item back to you immediately. You end up owning expensive packaging, without the desired product. The scammers will also ask for your PayPal email address. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. In my experience, the wait times are usually short and they do call within the estimated time. If they do then you have to either refund or call eBay and try to make your case. Learn how your comment data is processed. 26-05-2020 Copyright 1995-2023 eBay Inc. All Rights Reserved. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. And third, we started to build PayPal's business off eBay. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Ebay going to shit with scammers abusing the money back guarantee. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. They sell fake goods and don't pay taxes. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. USPS. It should not have. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. I'm not sure where I stand on this now. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. New replies are no longer allowed. I sold 4 of the same items. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. They needed his phone number but I did not have it. At first, it might seem foolish to pass up a generous offer, but often its a trap. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. Answer (1 of 4): Hi. Things like this happen. That necklace couldn't have come from me. Is there any point in doing that? Buyer sent me picture of something different in the box. 05:49 AM. I will report this to the post master. 26-05-2020 They then go to Etsy and order the item from me at full price using a suspect credit card number. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. eBay somehow refunded the buyer automatically when the return was delivered. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. It is a site to get quality at the best price and sometimes I make 50 cents. Either way eBay will make sure the buyer gets their money back right or wrong. For things like graphics cards your best bet is to sell locally, all cash. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. What if the buyer is not trying to rip you off but simply made a mistake? I only sell local, mainly to avoid hassle. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! I have had my hosting company check everything their end and they say all is correct and working ok. Help for buyers and sellers. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. Should I contact the postal service? Buyer pretended the item/ring was not as listed. Person buys 2 things. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. The item is missing parts or features, and this was not disclosed. You can ask the customer to return the item, but he has no legal obligation to do so. For approved returns, Mercari provides a free shipping label to the Buyer. I have had a few people say they didnt receive their orders when I know I sent out to all of them. You can always appeal later. I stopped shipping to Canada because of customs problems. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. From the "Reason for replacement" drop-down menu, select "wrong item was . I would do that myself in those circumstances. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". What should I do? I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. As its a scam, you will never see your money or your items again. I sent a seller an offer on an item and she accepted. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. @deala0621:There's no point in contacting Canada Post, or USPS. I had to help my mom submit a dispute through eBay, as a buyer. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. 1. Create an account to follow your favorite communities and start taking part in conversations. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? That has happened to me. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Well tonight I received the above email. Listen to this weeks podcast to hear sourcing methods from a seller! If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Yet fight is not over, lets see what happens next. They have no reason to create one earlier. 05:49 AM $15 each. It sucks. The unofficial eBay subreddit. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Anytime I can create with the Stardream line, I jump at the . Paid a tailor 4.50 repaired it and sent back with DPD signed for. Welcome to the Selling board! I know they will get their refund, but should I inquire at all? To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Press question mark to learn the rest of the keyboard shortcuts. Case in point; I sold a wallet described as new in the box recently. Ebay claimed that the item was in "different condition". I once again immediately had them call me to dispute this. Do everything you can to annoy them until they finally just pay you the $900 so you go away. Offer to send him a return shipping label. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Privacy Policy. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. 2) Buyer most likely will open SNAD return request. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. Do you have the number? Record any serial numbers or unique codes. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. Thanks for this suggestion. This months episode of the eBay Seller Spotlight podcast is live! Here are some of the most common ways eBay sellers are scammed. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. What can I do in this situation to avoid loosing $900 and the item as well? Strictly No RETURN NO EXCHANGE policy. If so, it's definitely not a package I've sent out. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Message 1of 30 Someone did this to me a few months ago. If they bring eBay into this, do I stand any chance at all? I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. A buyer from Europe orders at item and pays for it. I'm not sure. Lol either way I wasnt surprised. Do not refund first and try to appeal after. I will try to ask the questions? Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. Yes it would be a pain. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. Has she possibly got you mixed up with a different seller ? I asked my boyfriend to print off the labels and post them while he was at work. 10/31/2020 at 3:54 pm #83017 Antique Frog on All such complaints from sellers are simply ignored, as profit takes precedence over reason. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. QUOTE eBay is very aware that scams occur on the website. But if he has balls to carry on, follow up with post master complaint. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. An option to dispute the refund and report the buyer will appear. I sold an item for $55 and they sent a return saying I didnt send the right item. They offer some sort of limited-time discount in order to create a sense of urgency. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. So unfair. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? 09-10-2020 If they did, I don't know how they'd be able to verify. Tune into our last eBay for Business podcast episode of 2022! Some are targeted at buyers, others at sellers. Our app will file a claim in your stead, saving you time and a potential headache. Made sure we sent all images to amazon as it was within 30 days of purchase. You are welcome to file claims and police reports. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Cheaper seller scam: Fabric: Polydex. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? I lost my appeal. I take pics and and email amazon all the details of before and after and the condition it is come back - . The item could have gotten mixed up during a customs check? So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. I'm not sure if Canada Post would put those on there?? It is better to talk with them first before doing this. But obviously I cant prove that. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Its the reason Im looking into EBay Protection Program right now. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Honest mistakes happen. Do not refund half. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. 26-05-2020 However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. All sales are final after the buyer rates the seller or 3 days after delivery. Aamzon advised we can do what we want. I've only had to use these pics a few times but they save a lot of hassle. Just trying to understand. The online auction site launched in 1995, and scammers have used it ever since. Select Order Not as Described. These are both things ebay phone reps suggest. Everyone is covered except the credit card holder, whoever that is. Dollars. Was full of marks. This is what it takes to get ebay to appeal a return in your favor. If the item is sold for more than $750 the item must have signature delivery proof. Did you try talking with the buyer? 04:02 PM. So, that explains the different labels and (possibly) the Fragile stickers. I had a customer contacted me that the item was damaged in transit. If the shipped item was sold for under $750, delivery notification is adequate proof. Check out this video to understand how dimensional weight is measured when shipping. But the fact that she specifically took a photo of the top tells me it was meant for me. What's the return address? You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. Cookie Notice Am I going to be screwed out of $55? A neighbor may have picked it up, so it is worth asking around before you contact USPS. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. Remember to be persistent when you are in the right and can prove it. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.)
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