Unfortunately, not all ticket sellers and venues are making it that easy. Help us improve this article with your feedback. 2. His attorneys did not immediately return emails. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. News provided by The Associated Press. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. Market data provided by ICE Data Services. PDF In the United States District Court for The Western District of Wisconsin Open the SeatGeek app. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Avoid touching your eyes, nose and mouth with unwashed hands. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. YouTubes privacy policy is available here and YouTubes terms of service is available here. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. StubHub to refund canceled events after pandemic complaints - USA TODAY Also, always look at the delivery date for the tickets to ensure they arrive before you leave . Were committed to guiding you towards the resources you need to answer questions about your event. Irvine, CA 92606. StubHub owed him $111.36. Required fields are marked *. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. Stubhub does not have the money for refunds and recently admitted so in court. Event Cancellation Protection . McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Unless you want a refund)." SBNation.com. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Avoid close contact with people who are sick. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. Now, StubHub customers cant even get their money back, after a change in company policy amid the coronavirus pandemic. It was a waiting game until March 30. In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. What happens when an event is canceled? : StubHub One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. But is StubHub legal? Call 1-800-GAMBLER. StubHub was pressing hard to get money. This Rewards Cash is ready to be used right now through the Vivid . StubHub agrees to refund payments for canceled events A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. Powered and implemented by FactSet. You might noticed something is missing. Why Is Stub Hub Legal - isalegal The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). That customer may need to try and exchange those tickets, or attend the rescheduled date. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. 2023 Fortune Media IP Limited. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. Select the ticket group you'd like to sell. How Do I Get Stubhub to Refund a Charge? - GetHuman ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. All Rights Reserved. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. Paul Sawers / VentureBeat . At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. By attending the event, you assume all risk of exposure to COVID-19. Does StubHub refund playoff tickets? - KnowledgeBurrow.com Full buyer Terms & Conditions here. EIN: 41-0953924. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Kimmel believes the case will be resolved within the next 12 months in favor of consumers. | NY Call 1-(888)-364-3065 |NYC Health Dept. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. r/stubhub - This is how I got my money back from StubHub. I would That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. Expert: Parents Be Mindful Of Children's Stress After Months Of Isolation, Chopper 2 Over Empty NYC Streets, Landmarks, Centers for Disease Control and Prevention. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. StubHub: Event Tickets on the App Store Worth to consider! What are the consequences if I dont comply with these health and safety policies? For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. All Rights Reserved. Customer service all the way to your seat, 2000-2022 StubHub. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. COVID-19 Impacted Events Updates : StubHub Coupons can be applied to one or multiple StubHub. As if the cancellation of sporting events and concerts wasnt enough. They're trying to claw that back. StubHub Sellers Cries Foul Over Secondary Ticketing Market's New If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. Sucker punch in OVC tournament leads to 3 ejections. How to Get a Refund from StubHub - Christian Small These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. Terms Regarding Certain Cancelled, Rescheduled, Postponed and Moved Unless you want a refund. Buyers turn to credit card disputes to recoup cash. But people want their cash back now. 2023 Cox Media Group. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. McMillan has had a StubHub account since 2017. And StubHubs award-winning customer service is on standby to help with any issues or concerns. A brutal sucker punch in the OVC tournament stopped the game in its tracks. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. 8 Feb 2023. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. As if the cancellation of sporting events and concerts wasn't enough. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. A StubHub official said Wednesday the company doesn't discuss active litigation. 2020 CBS Broadcasting Inc. All Rights Reserved. If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. StubHub normally sells almost $5 billion in tickets a year. Angry Fans Say First the Concerts Were Canceled, Then the Refunds And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. Read Customer Service Reviews of stubhub.co.uk - Trustpilot What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Set your price or use our recommended price and tap List tickets. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. By choosing I Accept, you consent to our use of cookies and other tracking technologies. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. If you don't, we may cancel orders and charge you as provided in our User Agreement. Your email address will not be published. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. Lets pick a winner in every mens college basketball conference tournament. At regular volume, we can afford to take that risk. Tap Tickets in the navigation bar at the bottom. 2021 The Associated Press. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. . These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. The fired Google engineer who thought its A.I. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. The agent will be able to grant you a refund if your scheduled event has been canceled. "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" More: Stay up to date on all of MLives coronavirus coverage. 8, Ch. But StubHub simply cant afford to play the role of banker. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. Postponed events may not be eligible for refunds. The credits are valid through the end of 2022. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. The NHL suspended its season March 12. Prefer a cash refund instead? Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets Buyer Guarantee | SeatGeek The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. He immediately requested a refund. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. FORTUNE may receive compensation for some links to products and services on this website. StubHub will offer refunds for canceled events but not postponed events. Community Rules apply to all content you upload or otherwise submit to this site. Filled out the block for reason. The Associated Press. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. To learn more or opt-out, read our Cookie Policy. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Unless you want a refund). SBNation.com. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. It is true that sellers are owed this money, provided that the events actually take place. Emily Walsh. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. For big sporting events, when is a sellout a sellout? 199 Fremont Street, 4th Floor Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. CORONAVIRUS:NY Health Dept. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. But when it came to the current situation, it didn't honor the deal, the suit claims. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. 2023 www.jsonline.com. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. "It was no problem canceling flights. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . Refunds will be equal to the original purchase price. Suite 101 When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. "You can apply this coupon to one or multiple StubHub orders in the. But, unfortunately, most are canceled for now due to the coronavirus. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. Wheres that guaranteed refund? It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Have already received refund from credit card. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. Buy sports, concert and theater tickets on StubHub! Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. For third party ticket resellers, it gets even more complicated. Theres a lot happening in the world. The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction.
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