Visit investor site Looking for an Alight office? We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. https://www.consumer.ftc.gov/articles/0243-job-scams. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Si es as, entonces ReedGroup es para ti! Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only Insurance Health insurance Get hired today! We want you to join our company with 25 years of industry experience. Please note that all salary figures . Alight believes diversity should be visible, valued, and sustained throughout the organization. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Learn more at . 26 Alight Customer Care Representative jobs available on Indeed.com. Learn how this feature works. The mission of our customer care teams exemplifies the need for humanunderstanding. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. At Alight, we believe a company's success starts with its people. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business At Alight, we believe a company's success starts with its people. A 401k plan that includes a corporate match. Customer Care Representative Human Resources. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Customer Care Representative - with Growth Opportunities at Alight today! Alight Solutions We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. About Alight Solutions Alight is a leading cloud-based human capital technology and services. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. * Use productivity and quality data & metrics to achieve superior customer service results This job is no longer accepting applications. Our commitment to Diversity and Inclusion. You can also receive alerts via instant message. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Find out if you meet the requirements! 1999 - We reward continuous improvement and encourage you to own your own development. Key Duties & Responsibilities. Our story starts with a simple, universal truth: Every business is a people business. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Copyright 2023 Grabjobs Pte.Ltd. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. Browse by city or country to find one in your region. Ten paid holidays per calendar year (8 fixed and 2 floating). All Rights Reserved. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Full-time $12.50 an hour. * Create and update employee files in database, as authorized. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. These teams are a critical component of Alights health care,retirement and HR-delivery services. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. These teams are a critical component of Alights health care,retirement and HR-delivery services. Alight Easy 1-Click Apply. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. View similar Customer Service / Guest Services jobs below. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. If so, you've come to the right place. Lensa, Inc. - Lensa is a job search engine. Alight is committed to the continued development of our colleagues. I was responsible for keeping up to date with daily schedules and routines and managed all of . Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! * Able to work independently and to adapt to a rapidly changing environment Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. then the employee has changed 1 company and 1 job. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. You have Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. 2023 Snagajob.com, Inc. All rights reserved. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. We reward continuous improvement and encourage you to own your own development. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. We combine data-driven . Please enter a Name and Password so you can update your Job Alerts in the future. Explore open roles at Alight. There is no travel required for this position. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. . We strive for Excellence Every Day by collaborating with our clients and colleagues. Tasks to include in a Customer Care job description . The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. We are Alight Solutions. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. You can deactivate or delete job alerts by clicking the button below. The mission of our customer care teams exemplifies the need for humanunderstanding. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Join our team. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? Scroll down below to view similar jobs . Responding promptly to customer inquiries. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) Check out our current jobs that have a virtual/work from home option. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. * Strong attention to detail with critical thinking skills They answer inquiries by phone, e-mail, web chat, or social media. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. Type: Full Time Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Acknowledging and resolving customer complaints. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. The estimated additional pay is $2,234 per year. Reimagining how people and organizations thrive. Apply online instantly. Our story starts with a simple universal truth: Every business is a people business. We understand the powerful human connections that create success for organizations. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. This training will take place during the first 5-weeks of your employment, and the hours are full time. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. You will be notified during the hiring process which checks are required by the position. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. At Alight, we are reimagining how people and organizations thrive. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Visit the company website to obtain information on the company and review the job description prior to your interview. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. View Job description, benefits and responsibilities. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. We want towelcome you to learn more aboutAlight and our Customer Care team. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Help make it more accurate by adding yours. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia The mission of our customer care teams exemplifies the need for human understanding. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! Our story starts with a simple universal truth: Every business is a people business. Alight is committed to the continued development of our colleagues. Customer Care Representative Human Resources. Know Your Worth. This is a 6 months project and we offer Full Time Shifts (Rotating). HDHP or PPO available., At Alight, we believe a companys success starts with its people. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Knowing our products inside and out so that you can . We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Si es as , entonces ReedGroup es para ti! Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. This may include assisting the caller in navigating the system as well. You will be notified during the hiring process which checks are required by the position. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. * Demonstrate a positive attitude, self-awareness and embrace feedback Our people are our greatest assets at Alight Solutions because People Matter! This position supports Alight s benefits administration and HR BPO platform businesses. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. Bilingual (English/Spanish) Customer Care Rep - Virtual. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. This may include additional research and ongoing casework. Averages based on self-reported salaries. Accurately documenting all conversations and actions taken on each interaction. To deliver on this purpose, we do things differently. Reporting Relationships Their job is to help ensure customer satisfaction. Our people are our greatest assets at Alight Solutions because People Matter! As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Join our team. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). * Bilingual (English/Spanish) is a plus Stay updated on our new opportunitiesJoin our. Quick Apply. Because transformation takes a workforce. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. Alight Easy 1-Click Apply. Try to use specific examples from your work or school history that relate to the question asked. A Customer Service Representative also handles concerns, complaints, or other issues. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. See our awards. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Because transformation takes a workforce. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed.
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