12 July 2019. Staff provided emotional support to patients to minimise their distress. The service made sure staff were competent for their roles. I was looked after from the time I arrived until the time I left by very compassionate members of the team. AEC/RAB (ext. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. What's the least amount of exercise we can get away with? We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. One staff member said, "I am proud to be working for this trust.". The services are multidisciplinary and include nursing staff and allied health professionals. We found that arrangements were in place to ensure that medicines were managed safely. (Purple), High There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. For common health problems visit your pharmacist, GP or walk-in centre. Russells Hall Hospital 5 years ago. psychotherapist for the kindness they showed me. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. We saw much support for the trust, both from the public and from the local health economy. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. the service is performing badly and we've taken enforcement action against the provider of the service. We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. Care records were not always written and managed in a way that kept patients safe. About: We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. Let's make care better together. The electronic tracking system did not allow for patients to be easily located within the department. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. The trust employs around 4,147 whole time equivalent staff (WTE). There are no community services for inpatients or children and young people. AEC is part of the Same Day Emergency Care (SDEC). Call our main line for general inquiries. 30 July 2013, We found that people received care that met their needs. I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. 17 October 2018. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. WebThe Thrombectomy-Capable Stroke Center at Holy Cross is known as one of the best centers in South Florida for stroke care. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. There were no clear criteria for patients that could be put into the fit to sit areas of the department. Stourbridge, skip navigation The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. I want to especially thank the This is the major ED in the area and serves the population of Dudley and surrounding areas. These send information about how our site is used to a service called Google Analytics. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". Russells Hall Hospital 3 years ago. For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. I was induced after the consultant identified a large amount of fluid around my baby. On the first floor is a 30-bed short stay ward. Cant fault the staff and the service. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. Pensnett Road, Dudley, West Midlands, DY1 2HQ All rights reserved. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. Risks within the emergency department were not always identified and escalated appropriately. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. All the best and take care. Guest hospital is a satellite hospital which offers additional outpatient facilities. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. or call us on 0845 113 0012, Response from Our rating of services stayed the same. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a We will publish a report when our review is complete. The diagnostics service was not up to date with the most recent ionising radiation regulations. I'm feeling more optimistic about my treatment. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. Such a lovely Dr and an asset to the hospital. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. If you need sub-specialty input, you will then be referred to different specialties. All the best and take care. Our rating of caring was good overall. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. Most staff were complimentary and shared examples of how they were supported by their managers and teams. We rated it them as requires improvement because: Published These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. Published When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Requires improvement It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. We are continuing to monitor progress against these. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. WebWe offer a 24 hour stroke service at Russells Hall Hospital. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. Arrangements were in place for the safe handling of medicines. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - Not all managers had the right skills and abilities to run services providing high-quality sustainable care. We are carrying out a review of quality at Russells Hall Hospital. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Your staff could not have been more professional or efficient. We noted that the trusts action plan to address the concerns following the Keogh review had been put into place and signed off. - we'll pass your stories to the people in health and social care who can make a difference. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. There were areas of poor practice where the trust needs to make improvements. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. Almost 12% of people coming to A&E received no treatment, just advice. All the best and take care. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. They said the symptoms indicated COVID. Health Education England will join us in April 2023. We are currently in the Yellow category for Visitor Risk Level. Let us know if this is OK. Well use a cookie to save your choice. All the best and take care. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. Care records were still not always written and managed in a way that kept patients safe. So many thanks to All the staff on A2, best wishes take care and stay safe. You can register to join the FutureNHS Collaboration Platform workspacehere. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. financial benefits and cost savings for hospitals, and often for patients too. 27 July 2018. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. Again thank you and i would recommend this hospital to all my family and friends. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. 3 December 2014. Agency or bank staff predominantly staffed each area we inspected. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default Some patients with suspected sepsis were not identified or managed appropriately. The BBC is not responsible for the content of external sites. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. Patient Experience Team. 2023 Russell Medical. I then come down with a pneumonia on my chest. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. There are six bands within the monitoring system so this Trust had a relatively lower risk. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. Patient Experience Team. This condition related to the provision of specialist medical in reach and support into the emergency department. Any other browser may experience partial or no support. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. People told us that they were happy with the care that they had received at the hospital. With his familys legacy gift, this vision will become a reality, said Peace. You can search by name or top speciality. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published This means there is low to moderate transmission of COVID in the community. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. Family donates $25M for senior facility expansion at Russell Medical, (Kenneth S. Boone | Source: Russell Medical), Investigation underway after body found in Montgomery, Juvienile shot Saturday afternoon in Montgomery, Montgomery Motor Speedway to hold 59th annual Alabama 200, Pedestrian struck in fatal Covington County crash, Three shot, another injured in Dothan bar fight. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. Our rating of well led was requires improvement overall. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. Learn more. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. Allied health professionals made up the largest group of staff required for imaging services. Published Every member of staff I encountered was friendly professional and put me at ease. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. We use this information to improve our site. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. The senior led team will review you on a daily basis, including weekends and bank holidays. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. DY8 4HZ, In We provide healthcare in hospital and the community. We are pleased to hear that you were impressed with the care and treatment you received with us. Outpatient services are also provided at the Corbett and Guest hospitals. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. 4688/4676) Lisa Evans-Dimmock. No rating/under appeal/rating suspended We saw that a number of improvements had been made to the diet and fluids that people received. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. I replied that I knew this. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. review titled Amazing staff can't thank them all enough! visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. Russells Hall Hospital This meant that shortfalls were identified so that improvements could be made. About: The project was made possible thanks to a $25 million donation from Ben and Luanne Russell. There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. The emergency department (A&E) is busy and overstretched. The ambulance triage area was functioning more effectively with clear and appropriate medical input and leadership. This affected the safety and management of patients. It is great to hear that you received excellent care and treatment in AMU and Ward A2. We are proud to be the healthcare partner you trust to care for those you love. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. Thank you so much to everyone that day. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. Medical secretaries: Bev/Ruth (ext. How could this website work better for you? For Covid-19 Test Results or Patient Portal registration please call the number below. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. Out NHS is amazing all staff were professional and amazing. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. By choosing well, you will help to reduce the burden on essential emergency services. They didnt look to see what information had been recorded but asked what my symptoms were. The hospital states this is the largest donation in Russell Medicals history. the service is performing well and meeting our expectations. Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. Russells Hall Hospital / Accident and emergency Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. Since the last review, we have continued to monitor the trust and progress against their action plan. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. All the best and take care. After being discharged yesterday I had spent a month in your care there are some services which we cant rate, while some might be under appeal from the provider. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. To call the information desk from within the hospital, dial extension 7081. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. All the best and take care. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. We saw and were told that staff were responsive and provided people with appropriate support. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to All rights reserved. Address We are centrally there are some services which we cant rate, while some might be under appeal from the provider. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. During 19/20 there were three CQUINs for SDEC. ADVERTISEMENT: Services or products are not endorsed by the Trust. You can search by name or top speciality. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. (Purple), High or call us on 0845 113 0012, Response from DY1 2HQ, Posted via The hospital is south WebMaps & Directions. It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units.
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