Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Tonight's challenge involves the creation of two processes. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I kept that particular module open one on screen while I walked through this step. Even clicked edit and save for the profile after changing console settings. It is now working. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Or rename a standard one? Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Why the change of heart? May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Thanks. I have enabled the knowledge user check box in the user profile. Also, my email-to-case and email on demand are checked. Thanks, Michal. Stuck on Superbadge Apex Specialist Step 1? This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about Salesforce projects, superbadges, and sample apps - Index Think carefully about the language it talks about pushing cases UP and pushing cases TO. Service Cloud Specialist Issue #2 shunkosa/trailhead-superbadge-jp If you are still stuck after that, leave a comment with some more details and I'll take a look. He laughs when I poke his nose and tries to take toys out of my hand. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. And it's a little trickybut you can find out if you google it:). Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. I have enabled the knowledge user check box in the user profile. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. (Hint- The name of the component is not "entitlements"). Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Does it work? Enter the billing service credentials in the custom setting. thanks a bunch. Please post some details of what you have. Modified 2 years, 1 month ago. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. This, like all superbadges, requires a careful read through the instructions prior to any clicking. 3 new items on utility bar. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. I have finally managed to get through this stage. R&D, A project with Daddy: My favorite daily process! I can't figure out what this error means. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . I made two dollars today! Ensure Agents have access to Knowledge when viewing a Case". By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. An action can be added to the page layout. Hello, Thanks for your feedback. stuck in challenge 6 please help. Hello. When you start a create a new report, simply click to start with a clean screen. (might not matter)The biggie- violation action- Does need to be dynamically assigned. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. One of my favorite new things this week was taking a shower with my whole block collection. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. to your account. This is my journey- a normal kid by day- a Trailhead explorer by night. At last count, there are 81 Salesforce Trailhead projects for developers. I have sent screen shot of my report to rebecca@capstorm.com . "Im not able to add instructions in the macro. Still not sure what Im talking about? I can only click on the Email tab. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Leave a comment for the Trailhead Baby! A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. This worked for me. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! @Trailhead baby I am having same error message. Hi Trailhead Baby, I'm losing my mind here. This error stumped me for a while as well. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. (The badge is all click, no code.) I'm STILL hacking away at this error message. The macro itself is working fine. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. I tried 10 different possibilities. We recommend using a new Developer Edition (DE) to check this challenge. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Challenge 4 Case Routing. rebecca@capstorm.com. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Thank you SO MUCH. Challenge 5 error : We can't find a field called 'Question Long Text Area'. Thanks in advance. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Keep up the good work. Thank you! Please guide me on this.Thanks. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Something a little odd- Have you added the chatter feed/publisher to the layout? I was convinced I was missing something and racked my brains over it. January 07, 2019. donut! I resolved the issue, by deleting the Billing profile and recreating it using. If you need more help, leave a comment! In fact, you need to have better coding style to pass the challenges. It was an interesting project, and I wanted to share some lessons learned from . The custom email button I made was visible instead but was not approved by the Trailhead check. Ensure Entitlements are visible on Cases in Lightning. Still stuck? Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! I had problem with the chart, now everything is correct. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. Still stuck? This is my journey- a normal kid by day- a Trailhead explorer by night. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Sales at Lychee shadow Tips for Passing the Service Cloud Specialist Superbadge Add to Trailmix. Thanks!!! Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at "Can you please help me, what am I missing? Your help is needed! Save & Activate.That helped me clear that error. 43 are for Admins. Ensure you group report results correctly. Thanks. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Tnx, hmmmm What you have sounds correct. Thanks a lot in advance. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Superbadge Apex Specialist Full Solutions - Salesforce Handle Thanks for the help! Does anybody have a moment to help? In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Ensure Agents have access to Knowledge when viewing a Case." You also get personal insight into the life of a Trailhead Baby! Select edit page4. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Did i use the wrong template? Ensure you set up the routing for Advanced Cases properly. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? It has to be so simple. Processes. Sign in Ensure you set up the routing for Advanced Cases properly. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Search for an answer or ask a question of the zone or Customer Support. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Billing Topics (Billing_Topics) with Payments and Reimbursements. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Modified 2 years, 1 month ago. Can you help how to revert it back and to see Closed status field. Click the cog in the upper right hand corner. Some changes are done at Challenge 2. I'm working on the Service Cloud super badge and the error below is driving me nuts! Trying new things- my baby brother practiced crawling through a tunnel. I don't know what else to try. Ensure the Customer Contact can be tracked on Cases. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. 1 is checked that should not be checked. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. I got it figured out. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. read more, Youre going to think Im totally pathetic for writing about this!!! I also got this error. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. I am stuck at Step 3 - Create service level and actions. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. We recommend using a new Developer Edition (DE) to check this challenge. Knowledge Basics for Lightning Experience. {!Case.OwnerFirstName}, Ursa Major Solar. Thanks @ Tarik, the directions states to create two roles, which I did. It still gives me the same error that it isn't found. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. I am the Trailhead Baby! If yes, this was created in the wrong place. How can you update it as status field is inactive dring recording procedre? Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." The free lemonade offer worked! Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Make sure that the correct date range is selected. Tweak service Console. Or "on demand email to case". Prework and Notes. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. nay help is much appreciated. Challenge 1: Automate record creation. I have used knowledge 1000 times and have never had anything like this. :), I am unable to solve this. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Please help. I ran into the same issue. I'm sure you've done this but is omin-channel enabled? I'm whole again. Do you have "Billing Topics" as a top data category with the 2 sub categories? I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! advanced apex specialist superbadge solution You signed in with another tab or window. The macro works without the email button being visible. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. The error message is so cryptic that it's hard to troubleshoot the issue. Glad you figured it out! I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Help with Superbadge Service Cloud Specialist step 4. I was able to work out a solution, I will outline it below. Checkboxes: Missing 3 that should be checked. Below are tips and gotchas for each report / dashboard. Hi fixed it. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. But I didn't complete it. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I am unable to rename the "Service" console , I receive this message when selecting Edit. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Ensure you select the correct Chart format." I got the stages added - its the 'and assign' that's hanging me up. This way, I can take a deeper look. Test it first by using real email addresses before you hit that button! If easier, feel free to email me some screenshots- rebecca@capstorm.com. Ensure you create 'Billing Topics' for Knowledge." I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). That proved to be incorrect. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Its awesome once its all working. Create the Cloudy Technical Team support process! If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. (I am totally stuck on a CPQ superbadge right now on the last step!).
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